By Karen Cortell Reisman
I asked a vendor who worked for me if he'd make a phone call about an order.
He replied, I'm busy all morning. Then I need to run downtown for another client. I've put together a speech for a committee and I'm making that presentation during lunch. Later this afternoon I can make that call."
ALL I needed to hear was the very last sentence.
I did NOT care about anything else.
We over-talk. We think people need to hear our rationale, our excuses, or our insane schedule.
All the other guy really wants to know is how you bring them value. How YOU will solve their problems. That's it.
Think 'Less is More' when you communicate.